This circumstance is unlikely to happen. But in case your local expert has to cancel a paid booking, it is likely that it is caused by an illness, an accident, or other unpredictable incidents.
What you can do if your paid booking is cancelled:
- Request for a substitute Local Expert: Our support team can help you find a new Local Expert to host the trip you have paid for. If we couldn’t find a substitute Local Expert for you, you’ll be entitled to a full refund including TakeMeTour’s booking fee. (Please see more details in 2. Request for a refund)
- Request for a refund: We're happy to refund you the full amount paid, including TakeMeTour's booking fee. Two options are available for refund:
- Get the amount paid refunded to your credit card, including booking fee. This takes 15 business days to process or depending on your bank account.
- Receive the refund in the form of TakeMeTour credit voucher for booking a trip with us. This takes 1-3 business days to process. The voucher will be valid for 3 months from the date you receive it.